Welcome to Snugly.
This Refund & Cancellation Policy outlines the terms and conditions governing cancellations, modifications, and refunds for bookings made through the Snugly B2B platform, including flights, hotels, and buses.
By using Snugly’s platform and services, you agree to comply with this policy as part of our overall Terms & Conditions.
Snugly operates as a B2B travel technology provider, connecting agents, corporate clients, and resellers with travel suppliers (airlines, hotels, and bus operators).
All refunds and cancellations are subject to the rules, policies, and timelines of respective service providers.
Snugly acts as an intermediary and facilitates refunds as per the supplier’s approval.
Flight cancellations must be processed through the Snugly platform or API before the scheduled departure time.
Each airline has its own cancellation policy, including charges, time limits, and refund eligibility.
Non-refundable fares will not be eligible for any refund.
Refund amounts are determined by the airline’s fare rules.
Snugly’s service or convenience fee (if applicable) is non-refundable.
Refunds will be processed to the partner’s wallet or original payment source after receiving confirmation from the airline.
Processing time: 7–15 business days (may vary by airline or payment method).
Hotel cancellation terms vary by property, rate type, and date of cancellation.
Some bookings are non-refundable or may have a cut-off period (e.g., 24 or 48 hours before check-in).
Eligible refunds are processed after the hotel confirms cancellation.
Snugly’s platform or transaction fees will be deducted from the refund amount.
Refund processing time: 7–10 business days after confirmation.
Bus booking cancellations must be made before the bus departure time.
Cancellation charges depend on the bus operator’s terms.
Refunds will be processed after confirmation from the bus operator.
Snugly’s service fee is non-refundable.
Refunds are credited to the agent’s wallet or payment account within 5–7 business days.
Modifications (date changes, passenger name corrections, etc.) are subject to supplier approval and applicable charges.
Some bookings may not be eligible for modifications.
Additional fare differences and service fees may apply.
To initiate a refund:
Log in to your Snugly agent dashboard.
Select the booking you wish to cancel or refund.
Submit a cancellation or refund request.
Snugly will process the request and confirm once the supplier approves.
Refunds will be issued:
To the Snugly wallet (default), or
To the original payment method, depending on your account settings and agreement.
Refunds will not be provided in the following cases:
“No Show” passengers (failure to board or check in on time)
Invalid or incorrect passenger details entered during booking
Bookings under non-refundable fare rules
Delays, reschedules, or cancellations caused by airlines, hotels, or operators beyond Snugly’s control
In case of natural disasters, strikes, government restrictions, or other force majeure events, refund decisions will depend entirely on supplier policies and regulations in effect at that time.
Any disputes related to refunds or cancellations should be raised with Snugly’s support team within 7 days of the incident.
Decisions made based on supplier confirmations will be final and binding.
